Return and Exchange Policy - Al Reef Store

Introduction

At Al Reef Store, your satisfaction is our top priority. If you are not satisfied with your purchase, we accept returns or exchanges for sold product(s) within seven (7) days from the date of receipt or home delivery, provided there is a technical defect in the device, and in accordance with the following terms and conditions.

For Assistance with Returns and Exchanges

Al Reef Outlet Company – Sharjah

Sharjah, United Arab Emirates

Phone:

Email:

General Terms for Returns and Exchanges

This Return and Exchange Policy applies under the following general conditions:

The original sales invoice must be presented with the product(s).
The product(s) must be unused and in its original, unopened packaging, including all original packaging materials, accessories, manuals, registration cards, free/bundled items, and promotional vouchers.

Returns and exchanges do not apply in the following cases:

If the packaging is incomplete, damaged, or scratched.
If the device has an active activation lock or password, including:
- Find My iPhone (FMIP)
- Find My Mobile (FMM)
- Find My Device (FMD)
If VAT tax has been refunded against the invoice.
If the packaging is slightly soiled or opened, provided the product is not defective, unused, and has no visible scratches or marks on the product or its packaging.
- In such cases, the product may be accepted subject to a restocking fee of a minimum of 15% or as applicable at the time of return or exchange.

Financial Refund Policy

All accepted refund requests are processed after deducting 15% of the invoice value or AED 50, whichever is higher.
Shipping, delivery, service, and installation fees are non-refundable once performed and acknowledged by the customer.
If a refund is approved, any return shipping fees (if applicable) will be deducted from the refunded amount.
Products purchased using credit or debit cards will be refunded only to the same card used during the purchase transaction.

Dead on Arrival (DOA) / Defective Products

Products that are:

Dead on Arrival (DOA).
Not operating according to the instruction manual.
Not meeting advertised specifications.

may qualify for exchange or return. This process may take up to seven (7) business days, and the return/exchange will only be finalized after inspection, verification, and technical evaluation.

Data Responsibility

If the returned product contains any personal data or information stored in its memory/storage unit, Al Reef Store assumes no responsibility for:

Transferring this data to another product.
Any loss of data remaining on the returned product.

Customers are strongly advised to back up and remove all personal data prior to returning the product.

Delivery Inspection Requirements

Customers must inspect the product(s) prior to signing the Proof of Delivery (POD) and before the delivery agent leaves. Any claims regarding damaged or broken products reported after accepting/signing the delivery receipt will not qualify for:

Return and exchange.
Warranty claims.
Extended warranty plans / damage protection.

Extended warranty and damage protection plans are eligible for return only if the product(s) is returned within the manufacturer's warranty period.

Final Decision

Under this Return and Exchange Policy, store management reserves the right to make the final decision on all return, exchange, and refund requests in accordance with the policy stated above.