Warranty Terms and Conditions
Warranty Policy - Al-Reef Store
1. Warranty Coverage
Our warranty covers manufacturing defects only for a period of 6 months. If the device experiences internal malfunctions due to a manufacturing defect, our store will repair it and cover all shipping costs.
2. What Is Not Covered by Warranty
- Water or Liquid Damage: Any damage caused by exposure to water or liquids.
- Normal Wear and Tear: Physical or cosmetic degradation resulting from regular everyday use.
- Physical Damage: Drops, cracks, fractures, or impacts.
- Unauthorized Repairs: Damage resulting from repair attempts not approved by our store.
- Device Modifications: System or hardware tampering, including unlocking security protections (Jailbreak / Rooting).
Summary of Excluded Damage Types
Damage Type | Impact / Effect | Covered by Warranty? |
|---|---|---|
Cosmetic Wear | External appearance only; the device remains 100% functional. | Not Covered (Considered normal result of usage) |
Physical Damage | Broken screen, unresponsive buttons, or internal component damage. | Not Covered (Considered misuse or accidental damage) |
3. Warranty Claim Process
- Contact Support: Reach out to our customer support team via official email or WhatsApp, attaching valid proof of purchase (invoice/receipt).
- Device Handover: Submit the device for evaluation and technical inspection.
- Technical Inspection: Technicians inspect the device to determine whether the issue is due to a manufacturing defect.
- Repair or Replacement: If the claim is approved, the device will be repaired or replaced at no extra service charge.
- Delivery / Pickup Fees: Standard delivery or pickup fees apply according to store policy for claims submitted after 7 days from purchase.
- Paid Repair Option: If the issue is not covered under warranty, our store may offer a paid repair option subject to spare parts availability.
4. Additional Terms and Conditions
- Warranty Validity: The warranty is valid exclusively for the original purchaser and is non-transferable.
- Proof of Purchase: Presenting an official purchase invoice or valid proof of purchase is required for all warranty claims.
- Cosmetic Imperfections at Purchase: Minor external imperfections present at the time of purchase (e.g., light scratches or marks) do not affect device functionality and are not covered.
- Data Loss: The warranty does not cover data loss. Customers must perform a full backup of their data before handing over the device.
- Voiding Warranty: The warranty becomes null and void if any unauthorized internal repair attempts, battery replacements, or software modifications are detected.
- Replacement Devices: Replacement units (when eligible) may be of the same model or a model of equivalent value, subject to stock availability.
5. Legal Disclaimer
Al-Reef Store assumes no liability for:
- Data Loss: Any loss of data occurring during inspection or repair.
- Indirect Damages: Any indirect, incidental, or consequential damages.
- Misuse or Environmental Factors: Faults and failures caused by customer misuse or harsh environmental conditions.
- Taxes and Customs: Any taxes, duties, or customs charges associated with international shipping for warranty claims.